An Open Letter to the Service Industry

To the guy who denied my friend a seat in his restaurant because of an allergy…. really? To the woman at the coffee shop drive-through who yelled at my friend when she ordered a hand full of things for a full car of middle schoolers, are you serious?

This summer I have heard more horror stories than ever before. and as an advocate for my friends, I can’t stay silent even if I also understand the other side.

For years I worked on a line at a local burrito shop. We had good customers and bad ones. We had people who cared and people who cursed. We had people who cheated for a quick discount and we had people who paid more than expected to give us a nice tip at the end of the night. That being said, anyone working in the service industry I salute you and thank you for the incredible work you do [mostly without thanks].

But on the other hand, that does not give you the right to take it out on your customer.

SO … while I understand the risks and liabilities of allergies in a food-based business, so do the owners, and as such it is their job to make the proper steps toward the safety of their patrons.

It is never right to attack or verbally assault a customer that has not done harm – it is not a business right to disclose a customers information, to kick them out or use profanities in the presence of children.

So as an open letter to the service industry – it’s not where you eat – its who you meet and sometimes that can make all the difference for your day.



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